
Welcome to the Consumer Product Safety Door by T&J Software

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UNITED STATES
CONSUMER PRODUCT SAFETY COMMISSION

HOTLINE

To report a safety problem with a consumer product CALL US!

1-800-638-CPSC

WHO WE ARE

     The U.S. Consumer Product Safety Commission (CPSC) is an
independent federal regulatory agency created by Congress in 1972
under the Consumer Product Safety Act.  Our agency's mission is
to:
     "...protect the public against unreasonable risks of
injuries and deaths associated with consumer products."

     We have jurisdiction over about 15,000 types of consumer
products, from coffee makers, to toys, to lawn mowers, to
fireworks.

     However, some types of consumer products are covered by
other federal agencies.  For example, cars, trucks and
motorcycles are within the jurisdiction of the Department of
Transportation; food, drugs and cosmetics are covered by the Food
and Drug Administration.

OUR HOTLINE SERVICES

     You can call our toll-free Hotline to:

     ■    report an unsafe product;

     ■    report a product-related injury;

     ■    find out whether a product has been recalled;

     ■    learn how to return a recall product or arrange for its 
         repair;

     ■    get information on what to look for when buying a       
          consumer product;

     ■    get information on how to use a consumer product        
          safely; and 

     ■   receive information about ordering CPSC safety
publications.  (For a list of publications, send a postcard to
Publications List, CPSC, Washington, DC 20207).

     If you have a product complaint or want to report a product-
related injury, you will speak directly to a Hotline operator. 
The Hotline staff is available between 8:30 AM and 5:00 PM
Eastern time, Monday through Friday, except holidays.

     Our Hotline also has a TTY number for the hearing-or speech
impaired (1-800-638-8270).

     We have Hotline staff who speak both English and Spanish. 
In addition, arrangements can be made for callers to speak with
someone in any of the following other languages:   Arabic,
Burmese, Cambodian, Cantonese Chinese, French, German, Greek,
Hindi, Italian, Korean, Japanese, Punjabi, Ukrainian, Urdu,
Vietnamese and Yiddish.

OUR INTERNET SERVICES

     You can contact us any time, day or night.  To get product
recall information, gopher to:
          cpsc.gov
     To file a product complaint or report an injury, our
Internet address is:
          info@cpsc.gov   

RECORDED RECALL AND SAFETY INFORMATION

     Our Hotline has a wide variety of recorded messages on
product recall, consumer products and product safety.  The
messages below are accessible with a touch-tone telephone 24
hours a day, seven days a week by pushing the three-digit number
shown below after you have called our main Hotline number 
1-800-638-2772).

Toys (including crayons)..................................211
Bunk beds, toddler beds...................................212
Children's furniture, indoor equipment....................213
Clothing, children's apparel..............................214
Outdoor playground equipment..............................215
Bathroom equipment, personal care appliances
(such as hairdyers).......................................216
Bicycles, exercise equipment, recreational and 
craft products ...........................................217
Disposable lighters, lighter fluids.......................218
Decorative and novelty products...........................219
Drug packaging............................................220
Fireworks.................................................221
Furniture.................................................222
Hardware and power tools..................................223
Home heating and cooling equipment (including fans,
space heaters)............................................224 
Home electrical systems (including garage door 
openers, flood lights)....................................225
Kitchen appliances and equipment (including 
coffeemakers, mixers, juicers)............................226
Heavy- and light-duty household appliances (such 
as dishwashers, vacuum cleaners)..........................227
Lawn and garden equipment.................................228
Pest control devices......................................229
Pools, spas, hot tubs, patio equipment....................230
Smoke detectors, fire extinguishers.......................231
Listing of CPSC publications..............................555 

HOTLINE STANDARDS

     We take pride in meeting the standards we have set for our
Hotline in our customer service plan.  This plan was established
as part of the Commission's implementation of Vice President
Gore's National Performance Review.

     When you call our Hotline, you can expect the following:

■    to be given easy-to-follow instructions on how to use the    
     hotline;

■    to hear the most up-to-date and easy-to-understand recorded
     information on product safety recalls and consumer products,
     seven days a weeks, 24 hours a day;

■    to be given courteous service;

■    to have your complaint of an unsafe product or product-
     related injury taken accurately and a copy of the report
     sent to you so that you can confirm the information recorded
     by our Hotline staff; and

■    to have your message left at night, weekends or holidays
     returned the next business day, or, if you do not want a
     return call, to receive a letter confirming receipt of your
     product-complaint message.

YOUR VIEWS ARE IMPORTANT TO US

     We want to provide you with the best Hotline service
possible and are always interested in learning how we can
improve.  If you have any comments or suggestions, we would like
to hear from you.  Simply ask to speak with the Hotline manager
when you call:
                    1-800-638-CPSC
                    1-800-638-2772
                    1-800-638-8270 (TTY)

                    or write us at:
                    CPSC Hotline
                    Washington, D.C. 20207

───────────────────────────────────────────────────────────────────────────

REPORTING PRODUCT-RELATED INJURIES AND DEATHS TO CPSC

The Consumer Product Safety Commission (CPSC) is interested in
any incident in which a consumer product was involved with a risk of 
death or injury.  The term "consumer product" is defined as any product 
or component part produced or distributed for sale to or use by 
consumers.  Products used solely for commercial or industrial purposes 
are not considered consumer products.  Also excluded from the definition 
are tobacco products, motor vehicles and motor vehicle equipment, boats 
and boat equipment, aircraft, medical devices, pesticides, firearms, and 
ammunition.  In addition, the definition of consumer products excludes 
food, drugs, and cosmetics, other than the packaging of these products.

You may report a product-related injury or death to CPSC by
sending an email message to:
  
amcdonal@cpsc.gov
  
Please include as much of the following information as is available:

     a.   Date of incident
     b.   Description of the injuries incurred
     c.   Type of consumer product involved
     d.   Brief description of the incident sequence
     e.   City and state where the incident occurred
     f.   Manufacturer, model, brand, serial number
     g.   Availability of the product for inspection
     h.   Contact information for any state or local
          personnel who investigated the incident
     i.   Your name, address and phone number
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End of Help File
